# Approval automations

What Approval does by itself: two scheduled jobs for deadlines and the daily digest, two actions of the request list, and eleven e-mail templates, with how to stop each one.

Approval runs two scheduled jobs, offers two actions in the list of requests and sends its e-mails from eleven templates. Their options are in [Approval settings](approval-settings) and [Choose who hears about each event](set-notification-rules).

Both jobs are active after installation; an administrator stops them in the scheduled actions of the technical menu: [Developer mode and the technical menus](/docs/general-settings/developer-mode-and-technical-menus).

## Scheduled jobs {#scheduled-jobs}

### Approvals: Overdue and Escalation {#overdue-and-escalation}

- **When:** every hour.
- **What it does:** on requests under review, it updates who may decide as a delegate from the delegations valid that day, and rechecks the steps whose approver was archived or left the company, sending **Step needs a supervisor** once when nobody can decide. Then it marks each decision past its deadline as overdue, sends the **Decision overdue** rule and applies the step's **When Late** once; the chatter records the outcome.
- **How to stop it:** leave **Answer Within** at 0, or **When Late** at **Do nothing**; delete the **Decision overdue** rule to stop its e-mail. Stopping the job also stops the delegate and approver checks.

### Approvals: Daily Digest {#daily-digest}

- **When:** once a day, at 07:00 Riyadh time unless an administrator moves it.
- **What it does:** in each company set to **Send a daily digest**, sends one e-mail to each person with decisions waiting, as approver or delegate, and to supervisors for the requests that need one. A second run the same day sends nothing.
- **How to stop it:** choose **No digest** in [Approval settings](approval-settings), or untick **Send Emails** on a type to keep its requests out.

## Actions of the request list {#list-actions}

### Accept My Decisions {#accept-my-decisions}

- **When:** someone ticks up to 100 requests in a list and chooses **Actions** › **Accept My Decisions**.
- **What it does:** accepts that person's open decisions on them, except those whose step asks for a note or a signature, and counts the result in a notice: [Decide a request](decide-a-request).
- **How to stop it:** it acts only when chosen.

### Decide on Behalf {#decide-on-behalf}

- **When:** a supervisor ticks up to 100 requests and chooses **Actions** › **Decide on Behalf**.
- **What it does:** opens the decision dialog to accept or decline as a supervisor. With several requests, each one is finished, held steps included. Declining needs a reason.
- **How to stop it:** it acts only when a supervisor chooses it.

## E-mail templates {#email-templates}

### The notices of the rules {#rule-notices}

Nine templates named **Approval:** and the event: **Request Sent**, **Decision Needed**, **Request Approved**, **Request Rejected**, **Request Cancelled**, **Approval Revoked**, **Decision Overdue**, **Decision Handed Over** and **Step Needs a Supervisor**.

- **When:** its event happens and the rule ticks someone. **Decision Handed Over** serves **Decision reassigned**; **Approval Revoked** replaces **Request Cancelled** for an approved request.
- **What it does:** one e-mail per recipient, in their language, with a button to open the request. A type's **Decision-Needed Mail** and **Decision Mail** replace the decision-needed, approved and rejected ones.
- **How to stop it:** untick the recipients or delete the rule, or untick **Send Emails** on the type.

### Approval: Decision Escalated {#decision-escalated}

- **When:** a decision is overdue and its step's **When Late** is **Alert someone**.
- **What it does:** tells the people of **Escalate To** which decision is late and who must still decide; they may then read the request.
- **How to stop it:** choose another **When Late** on the step.

### Approval: Daily Digest {#digest-template}

- **When:** sent by **Approvals: Daily Digest** only.
- **How to stop it:** as for the job.

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- Source: https://jaah.app/docs/approvals/approval-automations
- Updated: 2026-11-01
- Version: Approval 19.0.1.0.0