# Invoices, quotations and payments

What a client finds on the portal about money, from the list of invoices and an invoice's page with its download and payment buttons to the quotations waiting for an answer and the confirmed orders.

Once signed in, a client sees the invoices and quotations the firm has issued to them, opens each one, downloads it and pays it online. The demo client Omar Al-Wahmi has the invoice INV/2026/00012 and the quotation S00033.

## Before you start {#before-you-start}

- The client needs a portal account: [Give a client portal access](give-a-client-portal-access).
- The lists show every document of the client's company: an invoice once it is posted, a quotation once it has been sent. [Choose what a client sees](choose-what-a-client-sees) explains the rules.

## Your invoices {#invoices}

On the home page of the portal, open **Your Invoices**. Each row gives the **Invoice #**, the **Invoice Date**, the **Due Date**, the **Amount Due** and the **Status**, such as **Waiting for Payment**. When the firm lets its clients pay online, an unpaid invoice carries a **Pay Now** button at the end of its row.

![The client's invoices, with their dates, the amount still due, the status and a Pay Now button on each unpaid one.](https://jaah.app/web/image/16736-08f918f6/client-portal-invoices-quotations-and-payments-invoices_list-en.png)

**Filter By** switches between **Invoices**, **Bills**, **Overdue invoices** and **All**, and **Sort By** orders the list by date, due date, reference or status.

## Open an invoice {#open-invoice}

Click the invoice's number. The side column shows the amount, the time left before the due date or the delay, then two buttons:

- **Pay Now** opens the payment window;
- **Download** saves the invoice as a PDF.

Under them, **Salesperson** names the firm's contact; **Send message** leads to **Communication history** at the bottom, where a message reaches the firm on the invoice itself. The invoice fills the rest of the page; when the client's language is Arabic, it is drawn in Arabic.

![The invoice's page; the amount and the due date are at the top, the invoice itself is on the right.](https://jaah.app/web/image/16740-488df899/client-portal-invoices-quotations-and-payments-invoice_page-en.png)

## Pay an invoice {#pay}

**Pay Now** opens the **Pay** window with the **Amount** and the **Reference**, then the payment methods the firm offers online, such as a card, an instalment plan or a bank transfer. The client chooses one and confirms, and the payment is recorded on the invoice. How the firm switches these methods on is explained in [Your first online payment](/docs/online-payments/first-online-payment), and what a client sees when choosing a bank transfer in [Set up bank transfer](/docs/online-payments/set-up-bank-transfer#client).

The invoice also prints the payment reference and, when set, the firm's bank account, for a transfer outside the portal.

## Your quotations and orders {#quotations}

When a quotation waits for an answer, the home page shows a **Quotations to review** card with their number. The list gives the **Quotation #**, the **Quotation Date**, **Valid Until**, the last day it can be accepted, and the **Total**.

![The quotations waiting for the client's answer, with their date, their last valid day and their total.](https://jaah.app/web/image/16744-3990617c/client-portal-invoices-quotations-and-payments-quotations_list-en.png)

Open a quotation to read it. The main button depends on what the firm asks: **Accept & Sign** for a signature, **Sign & Pay** for a signature and an online payment, **Accept & Pay** for a payment alone. When a payment is asked, the order is confirmed once it goes through. **View Details** opens the quotation as a PDF. At the end of the page, **Feedback** writes to the firm and **Reject** refuses the quotation with a reason. Signing is explained step by step in [Get the client's signature](/docs/quotations/get-the-client-signature).

![The quotation's page; Sign & Pay accepts it, Feedback and Reject are at the end of the page.](https://jaah.app/web/image/16748-b4dce27e/client-portal-invoices-quotations-and-payments-quotation_page-en.png)

A confirmed quotation becomes an order and moves to **Your Orders**. The demo client has no order yet, so that list says so.

## FAQ {#faq}

### Why does my invoice say Proforma Invoice? {#proforma}

The firm has posted the invoice but not sent it yet. Once the firm sends it, the page and the download show the invoice itself.

### The Pay window says No payment method available. {#no-method}

The firm has not published any online payment method yet. Pay with the reference and the bank account printed on the invoice, or write to the firm with **Send message**.

### An invoice the firm mentioned is missing from my list. {#missing}

A draft or cancelled invoice never shows. If a posted one is missing, ask the firm to check the customer on it.

### Can I accept a quotation after its Valid Until date? {#expired}

No. The page then says that the offer has expired; ask the firm to extend it and send it again.

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- Source: https://jaah.app/docs/client-portal/invoices-quotations-and-payments
- Updated: 2026-10-29
- Version: Client portal 19.0.1.0
- Verified: 2026-10-29