# Send a new request

Send the firm a legal request or a collection request from the portal, follow your legal requests until the firm answers, and read your support requests and their conversation with the desk.

A client asks the firm for new work from the portal: a legal request opens a case, a consultation or an execution; a collection request asks the firm to collect a debt owed to the client. Support requests to the firm's desks are listed there too. The demo client is Omar Al-Wahmi.

## Before you start {#before-you-start}

- The client needs a portal account: [Give a client portal access](give-a-client-portal-access).
- **Create Legal Request** appears once the firm uses at least one app that handles requests: consultations, cases or executions. The firm prepares who receives them in [Prepare the intake of client requests](/docs/law-base/prepare-client-requests).

## Send a legal request {#legal-request}

1. On the home page of the portal, click **Create Legal Request**.

![The two request buttons at the top of the client's home page.](https://jaah.app/web/image/16844-8d74ec62/client-portal-send-a-new-request-request_buttons-en.png)

2. The form has three steps. In **Request Details**, choose the **Type**, the kind of work you ask for (the types the firm handles, such as Consulting, Case or Execution), and write the **Subject**. **Opposition**, the other party, is optional. Click **Next**.

![The first step; the type, the subject and the other party.](https://jaah.app/web/image/16848-db6e0203/client-portal-send-a-new-request-request_details-en.png)

3. In **Description & Attachments**, describe the matter and add your files under **Attachments**. Click **Next**.
4. **Review & Submit** repeats what you typed, with your name, phone and e-mail from your account. Click **Submit**.

![The last step repeats what will be sent, with the contact details of the client's account.](https://jaah.app/web/image/16852-d332d3e9/client-portal-send-a-new-request-request_review-en.png)

The request opens with its number and the status **Draft**; its **Deadline** comes from the firm's own rules.

![The request is recorded with its number, in Draft until the firm answers it.](https://jaah.app/web/image/16856-d8c098f8/client-portal-send-a-new-request-request_page-en.png)

## Follow your legal requests {#legal-requests}

**Requests** on the home page lists your legal requests: **Sequence**, **Subject**, **Type**, **Deadline** and **Status**. A request stays **Draft** until a lawyer handles it; it then reads **Approved**, once registered as a case, a consultation or an execution, or **Rejected**. A rejected request shows the reason on its page.

![Every legal request of the client, with its type, its deadline and its status.](https://jaah.app/web/image/16860-138cda3d/client-portal-send-a-new-request-requests_list-en.png)

## Send a collection request {#collection-request}

1. Click **Create Collection Request** on the home page.
2. **Select or Create Debtor**: pick the debtor in **Existing Debtor**, which lists the debtors of the collection contracts where you are the owner, or click **+ Create New Debtor**. For a new debtor, choose **Individual** or **Organization** and fill in the **Name**, the **Phone**, the **Email** if you have it, and the **ID Number**, which becomes the **CR Number** for an organization. Click **Next**.

![A new debtor; the phone number and the ID or CR number are required too.](https://jaah.app/web/image/16864-d5b3f953/client-portal-send-a-new-request-collection_debtor-en.png)

3. In **Financial Information**, enter the **Amount** owed and any **Notes**, and add the **Debt Proofs**, PDF files or images; they are required. Click **Submit**.

![The amount owed, notes, and the proofs of the debt, required before Submit.](https://jaah.app/web/image/16868-339655fa/client-portal-send-a-new-request-collection_details-en.png)

The portal confirms with **Request Submitted Successfully!**, and **My Requests** lists your collection requests. In the firm, the request waits in **Collection/Online Requests** until someone approves it and creates a contract from it: [Create a collection contract](/docs/collection/create-a-collection-contract#online-request). The home page shows its debtor and owner sections only to a debtor or an owner of a contract, which the demo client is not: [Get the contract signed](/docs/collection/get-the-contract-signed).

## Your support requests {#support}

**Support Tickets** on the home page lists your requests on the firm's desks that are open to clients: **Ref**, **Request**, **Opened**, **Who's on it**, **Desk** and **Stage**.

![The client's support requests, with the desk that handles each one and its stage.](https://jaah.app/web/image/16872-95e62cc2/client-portal-send-a-new-request-support_list-en.png)

A request's page shows its stage, when it was opened, its desk and **What you told us**, then the **Conversation** with the desk, where you answer. **Mark as finished** appears when the desk lets clients close their own requests. The list has no button for a new one: a new request reaches the firm by e-mail or through the help form of the website, when the firm offers them: [Take requests from the website](/docs/helpdesk/submit-a-request-from-the-website).

![One support request; under what the client wrote, the conversation with the desk.](https://jaah.app/web/image/16876-7b56c5b6/client-portal-send-a-new-request-support_request-en.png)

## FAQ {#faq}

### Can I change a request after sending it? {#change}

Not from the portal. Write to the firm, or send a new request.

### The collection request does not go through. {#collection-blocked}

**Debt Proofs** is required: add at least one PDF file or image before **Submit**.

### Who handles my legal request? {#who}

The lawyers the firm chose to receive new requests; they register it as a case, a consultation or an execution, or reject it with a reason.

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- Source: https://jaah.app/docs/client-portal/send-a-new-request
- Updated: 2026-10-29
- Version: Client portal 19.0.1.0
- Verified: 2026-10-29