# Offer a discount

Offer a debtor a discount on a whole contract or on one installment, within your discount limit, send the offer to the debtor and the owner, and approve it so the installments change.

A discount lowers what is left to collect. It is prepared as a draft, sent to the debtor and the owner, and changes nothing until it is approved. This page offers 10 percent on the unpaid installments of the demo contract **DCC00001**.

## Before you start {#before-you-start}

- Each access right of **Collection** has a ceiling, set in [Collection settings](collection-settings#discount-limits): 10 percent for **User** and **Supervisor**, 20 for **Manager**, unless changed.
- The contract must still have something left to pay.

## Prepare the discount {#prepare}

1. Open the contract from **Collection/Collections**, then **Actions** and **Add Discount**.
2. Choose what it applies to in **Apply On**:
   - **Unpaid**: the installments nothing has been paid on (**Scheduled**);
   - **Unpaid & Partial Paid**: those, and the ones paid in part.
   **Total Amount** shows what is left on them, here 8,000 on SP3 to SP6.
3. In **Discount**, choose **Percent** or **Fixed** and type the value; 10 percent is suggested.
4. Click **Apply Discount**.

![Add Discount on DCC00001: 10 percent on the unpaid installments, whose remaining amount is shown as Total Amount.](https://jaah.app/web/image/13951-e0270345/collection-offer-a-discount-discount_wizard-en.png)

On a phone, the dialog fills the screen. A percentage is taken from what is left on each installment; a fixed amount is shared equally between them. Above your ceiling, the discount is refused: "The total discount applied to this contract exceeds the allowed maximum", with what is already applied.

To discount a single installment, use the **Add Discount** button of its line in the **Installments** tab: the dialog names the **Installment** instead of **Apply On**.

## Review it {#review}

The discount gets a number, CD00001 for the first, and the status **Draft**. Open it from the contract's **Discounts** button or from **Collection/Installments/Discounts**.

![The draft discount; each unpaid installment shows its old amount and its amount after the discount.](https://jaah.app/web/image/13953-21a4fbbe/collection-offer-a-discount-discount_form-en.png)

- **Total Amount** is the contract's amount today, and **After Discount** what it will be: 11,200 here.
- The **Installments** tab lists each installment the discount covers, with its **Old Amount** and **Amount After Discount**: 2,000 becomes 1,800.
- The **Sign Info** tab holds both parties' signatures.

## Send it to the parties {#send}

1. **Actions**, then **Send**: the status becomes **Sent** and the portal link of the offer is prepared. Nothing leaves yet.
2. **Actions**, then **Send to Debtor** and **Send to Owner**: each opens an e-mail in the reader's language with the template **Collections: Discount Offer (Debtor)** or **(Owner)**, the discount, the signature status of both parties, an "Approve it here" button for whoever has not signed, and the contract's statement attached as a PDF.

The **WhatsApp to Debtor** and **WhatsApp to Owner** actions do the same by WhatsApp: [WhatsApp in collection](/docs/whatsapp/whatsapp-in-collection). Signed in to the portal, the debtor or the owner opens the link and clicks **Accept & Sign**. The signing pages are described in [Get the contract signed](get-the-contract-signed).

## Approve it {#approve}

A discount is approved in one of two ways:

- **Actions**, then **Approve**, from **Draft** or **Sent**;
- the owner's signature, on the portal or in the **Sign Info** tab. The debtor's signature is recorded with its date, but does not approve the discount.

![The discount's actions once it is sent; Approve applies it to the contract.](https://jaah.app/web/image/13957-f84021e6/collection-offer-a-discount-discount_actions-en.png)

On a phone, **Actions** is at the top of the form too. On approval, the covered installments take their **Amount After Discount**, the contract's **Amount** becomes **After Discount**, and **Original Amount** keeps the amount the contract had before its first discount. **Remaining** drops by the discount, and the discount can no longer be changed. From then on, **Send to Debtor** and **Send to Owner** send **Collections: Discount Approved Notify**.

![The contract after approval; its amount drops from the original 12,000 to 11,200 and the four unpaid installments to 1,800.](https://jaah.app/web/image/13959-8918b4f4/collection-offer-a-discount-contract_after_discount-en.png)

Paid installments never change.

## FAQ {#faq}

### The discount is refused although it is small. {#refused}

Every discount of the contract counts towards your ceiling, drafts included. Delete the offers the parties turned down, or ask someone with a higher ceiling.

### Why does the offer e-mail have no "Approve it here" button? {#no-button}

The link is prepared by **Send**. Send the discount first, then use **Send to Debtor** or **Send to Owner**.

### Can I undo an approved discount? {#undo}

No action does it: the installments keep their new amounts.

### What is the status Rejected? {#rejected}

It appears in the status bar, but no action of the discount sets it. A refused offer stays **Draft** or **Sent**; delete it.

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- Source: https://jaah.app/docs/collection/offer-a-discount
- Updated: 2026-10-28
- Version: Collection 19.0.3.2.5
- Verified: 2026-10-28