# Capture, void or refund an online payment

Decide what happens to a card payment the provider only authorized, take all or part of it or release it, and give back all or part of a payment already taken.

When **Capture Amount Manually** is on (on by default for Tamara, a choice for Moyasar), the client's money is first authorized: held on the card or by Tamara, not yet taken. The invoice then waits for your decision, capture or void. A payment already taken can still be refunded.

## Before you start {#before-you-start}

- You need the **Invoicing** access right on **Accounting** for all documents, or **Administrator**.
- Capture, void and refund are sent to the provider at once. With test keys nothing real moves; with live keys they move the client's money.

## Find a payment waiting for a decision {#find}

Open **Accounting/Customers/Invoices** and open the invoice, **INV/2026/00009** in the example. The chatter says that the transaction **PAYDEMO-0001** has been authorized, and the invoice is still not paid.

![The invoice of a payment authorized but not yet taken.](https://jaah.app/web/image/11412-7e66acd8/online-payments-capture-capture_invoice-en.png)

## Capture or void {#capture-or-void}

Open the **Actions** menu: while a transaction is authorized on a posted invoice, it offers **Capture Transaction** and **Void Transaction**. On a phone, the same menu sits at the top of the form.

![Capture Transaction and Void Transaction, in the invoice's Actions menu.](https://jaah.app/web/image/11416-3d30269b/online-payments-capture-capture_menu-en.png)

- **Capture Transaction** opens the **Capture** window: the **Authorized Amount**, then the **Amount To Capture**, the whole amount by default. Lower it to take only part (Moyasar and Tamara both accept it), and tick **Void Remaining Amount** to release the rest at the same time. Click **Capture**. The money is taken, the payment is posted in the provider's **Payment Journal** and matched with the invoice.
- **Void Transaction** asks you to confirm, because it cannot be undone, then releases the money. The invoice stays unpaid, ready for another payment.

## Read the transaction {#transaction}

Click the **Payment Transaction** button at the top of the invoice (on a phone, behind the lightning icon). The transaction shows its state, **Authorized** here, with the **Amount**, the **Payment Method**, the **Provider** and the **Provider Reference** given by the provider; a Tamara transaction also shows Tamara's own order, capture and refund numbers. Its **Actions** menu offers the same capture and void. The other states are **Draft**, **Pending**, **Confirmed** (the money is taken), **Canceled** and **Error**.

![The transaction, Authorized, with the amount held and the provider's reference.](https://jaah.app/web/image/11418-435adc45/online-payments-capture-capture_transaction-en.png)

## Refund a payment {#refund}

A payment taken online is refunded from the payment itself:

1. Open **Accounting/Customers/Payments** and open the payment created by the transaction.
2. Click **Refund**. The button shows only on a payment made through a provider that can refund, as long as part of it is left to refund.
3. **Refund Amount** proposes what is left; lower it for a partial refund. Click **Refund**.

The refund is sent to the provider as a new transaction. Once the provider confirms it, a refund payment is recorded and the **Refunds** button on the original payment counts it. The demo database holds no payment taken online, so this part has no picture.

## FAQ {#faq}

### **Capture Transaction** does not appear on my invoice. {#no-capture}

It appears only on a posted invoice with an authorized transaction. With **Capture Amount Manually** off, Moyasar takes the money at once and there is nothing to capture.

### Can I take part of the amount and release the rest? {#partial}

Yes: lower the **Amount To Capture** and tick **Void Remaining Amount** in the **Capture** window.

### Where is the money after the capture? {#where}

In the **Payment Journal** of the provider, and the invoice shows **Paid** at once. Matching the provider's deposit with the bank statement is explained in [Banks, cash and currencies](/docs/banks-and-cash).

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- Source: https://jaah.app/docs/online-payments/capture-void-or-refund
- Updated: 2026-10-23
- Version: Online payments 19.0.1.3.0
- Verified: 2026-10-23