# Restore a record and check the result

Restore a deleted record from its entry, open the new record, then check what a restore does not bring back, from links and chatter to files.

A restore creates the record again from the values the bin kept. It does not undo the delete: the record comes back as a new one, with a new ID, and what lived around it stays gone. This page restores the demo case type "Recycle bin demo: Lease disputes", deleted on 22 October 2026, then lists what to check on any restored record. Case types themselves belong to the [Cases](/docs/law-cases) app.

## Before you start {#before-you-start}

- You need the **Manager** access right on **Recycle Bin**. A restore runs with the full rights of the system; [Give access to the recycle bin](give-access-to-the-recycle-bin#what-a-manager-can-do) says what that means.
- Check first that nobody has already created the record again by hand: a restore would then make a second one.

## Restore the entry {#restore}

1. Open **Recycle Bin** and click the entry, which must be **Deleted**.
2. Open the **Actions** menu, choose **Restore**, and confirm with **Ok**.

![Restore asks for a confirmation before the case type is created again.](https://jaah.app/web/image/12246-49a39e98/recycle-bin-restore-restore_dialog-en.png)

On a phone, the dialog fills the screen, with the same buttons at the bottom.

3. The status turns **Restored**. The group **Restored Informations** shows **Restored at**, **Restored by** and the **Restored Record ID**, the number of the new record; the **Deleted Record ID** above keeps the old one.

![When, by whom and under which new ID the record was created again.](https://jaah.app/web/image/12248-a4fd3792/recycle-bin-restore-restored_info-en.png)

4. The **Restored Record** button at the top of the entry opens the new record. On a phone, it sits behind the lightning button. If the new record was deleted again, the button answers "Record has been deleted!".

![Restored Record opens the new record.](https://jaah.app/web/image/12253-0946df36/recycle-bin-restore-restored_button-en.png)

5. Back in the list, the entry shows in green with the status **Restored**. It stays in the bin until the retention period removes it.

![In the list, a restored entry shows in green with the status Restored.](https://jaah.app/web/image/12258-5adf469d/recycle-bin-restore-restored_row-en.png)

## Check what came back {#check}

Open the restored record and go through this list. It holds for every kind of record.

- **The values a duplicate would copy come back**, links to records that still exist included: a contact keeps its name, address, e-mail, phone and tags. Fields the platform leaves out when it duplicates a record come back empty or with their default value; for a contact, its receivable and payable accounts and its payment terms.
- **Properties do not come back.** The custom properties some apps add to a record are not kept in a form a restore can use: they come back empty.
- **The record has a new ID.** Every record that pointed to the old one either blocked the delete or lost the link, and the restore does not set it again: a contact tag comes back without its contacts, a case type is not put back on the cases that used it. Set those links again.
- **The chatter is not kept.** Messages, notes and followers are removed with the record and never reach the bin; the restored record starts a chatter of its own.
- **Attached files are lost.** They are deleted with the record, and the bin never keeps files.
- **Activities have their own entries.** Each activity of the deleted record has an entry of model **Activity**, and restoring the record does not bring them. A cancelled activity comes back on its record when you restore its own entry, if that record was never deleted; otherwise schedule it again on the restored record. See [Activities](/docs/activities).
- **Lines come back only if a duplicate copies them**; otherwise the document comes back without them.
- **One language is kept.** The values come back as they read in the language of the user who deleted the record, and the other translations are lost. The demo tag "Recycle bin demo: Retainer clients" came back with its English name only.

## FAQ {#faq}

### Restore shows an error. {#error}

Nothing is created and the entry stays **Deleted**. The saved values usually point to something that no longer exists, such as a parent category deleted in the meantime. Read the snapshot and the **Data in JSON** tab, then create the record by hand.

### Can I restore the same entry twice? {#twice}

No. Once the entry is **Restored**, **Restore** is no longer offered; only the technical **Advanced Restore** of developer mode is still there, and it would create one more record. Duplicate the restored record if you need a second copy.

### Can I restore several entries at once? {#several}

No. Open each entry and restore it; with lines ticked, the **Actions** menu of the list offers only **Export**.

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- Source: https://jaah.app/docs/recycle-bin/restore-a-record-and-check-the-result
- Updated: 2026-10-27
- Version: Recycle bin 19.0.1.1.2
- Verified: 2026-10-27