WhatsApp automations

WhatsApp runs eleven scheduled jobs, the engine of How WhatsApp sending works. They are active once the app is installed, except two noted below, and off on a test copy of the database. An administrator stops or starts them in Settings/Technical/Automation/Scheduled Actions (Developer mode and the technical menus). To stop one kind of message, switch its template off instead.

Sending

WhatsApp: Dispatch Outbox

• When: every minute, and at once when a message is queued.
• What it does: sends the queued messages of each connected line that is not paused or quarantined, one at a time at its lane's pace, at most 20 per line a run.
• How to stop it: stopping it stops all sending; messages wait Queued.

WhatsApp: Scheduled Reminders

• When: once a day, and at the next run time of each template with On Time.
• What it does: sends those templates, one message per record of the Records Filter, up to 500 a run. It is on only while an active template has On Time.
• How to stop it: untick On Time or archive the template.

WhatsApp: Expire Queued Messages

• When: every minute.
• What it does: turns Expired the queued messages past their template's Queue Time-to-Live (min).
• How to stop it: set the template's value to -1.

WhatsApp: Reclaim Stale Leases, WhatsApp: Reconcile Uncertain

• When: every 5 and every 10 minutes.
• What they do: the first turns Delivery Uncertain a message left Sending by a server stop, and moves a disconnected line's queue to a connected line of the company. The second asks the line about each uncertain message: found, Sent; not found, queued again; after 8 unanswered checks, Dead Letter.
• How to stop them: stop the jobs; uncertain messages then stay so.

Lines

WhatsApp: Check Account Status

• When: every hour.
• What it does: tests each Connected line and marks it Error when the test fails.
• How to stop it: stop the job, or archive the line.

WhatsApp: Health Rollup, WhatsApp: Quarantine Release

• When: every 5 minutes, and every hour.
• What they do: the first counts each line's recent attempts, errors and replies, pauses a line 15 minutes when errors pass 35%, and restarts the warm-up after 14 idle days. The second releases a quarantined line once it answers a test or its time is up.
• How to stop them: stop the jobs; a quarantined line then stays blocked.

Cleanup

WhatsApp: Cleanup Old Messages, WhatsApp: GC Send Attempts

• When: once a day.
• What they do: delete the finished messages older than Message Retention (WhatsApp settings), and the log of send attempts older than 180 days, or than Message Retention if longer.
• How to stop them: stop the jobs.

WhatsApp: Unpin Inactive Channels

• When: once a day, but off by default.
• What it does: unpins from Discuss the WhatsApp conversations silent for 24 hours.
• How to stop it: it is already off.

When records change

Templates sent on an event

• When: the Trigger of a template with On Event fires.
• What it does: an automation rule named "WhatsApp: " and the template's name sends it to the contact of its Phone Field.
• How to stop it: untick On Event, archive the template, or turn its switch off in the settings.

Opt-out and opt-in words

• When: a contact's whole message is STOP, START or a variant.
• What it does: blacklists the number or lifts it (Consent and blacklist).
• How to stop it: it cannot be switched off.